Shipping & Refund Policy

Shipping Policy:

  • Free Shipping over $99 

Returns & Exchange Policy:

If you would like to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 15 days of receiving the purchase. You can return your product for store credit, a different product or a refund* to the credit or debit card used to purchase the products if the products meet the following conditions:

  • They are unopened and the original seal/shrink sleeve is intact
  • They were not on clearance or final sale price

To initiate a return or exchange, please complete the following steps:

  • Complete the return form that came with the package and list all products which you wish to return.
  • Place the return form and packing slip in the original box that the products came in.
  • Contact admin@osn1.com with the request for return or exchange. We will send you a shipping label within 2 business days to return the products.
  • Ship the products back to us using the shipping label we provided.
  • Once the products have been received at our location, the refund will be applied to the credit or debit card used to purchase the products. The refund may take 5 to 7 business days to appear on your credit card or bank statement.

*Please note, we are unfortunately unable to provide refunds for products purchased using gift cards. If you are unhappy with your purchase and your payment method was via gift card, you may exchange your product for a different product or store credit only. Contact us at admin@osn1.com for more info.